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Covid - 19 Update

As a locally owned bank, we take great pride in the communities in which we live and work and serve, and our actions have always been guided by a commitment to our customers and the excellence of our people who serve them.  Helping friends is our business.

Given the rapidly evolving and unprecedented circumstances around COVID -19, we have made the difficult decision to temporarily alter the delivery of our services. Beginning Friday, March 20th, our lobbies will be open by appointment only, while our drive-thru service will remain unchanged.  We will continue to deliver our signature hospitality, if only from afar.  The bank cares deeply for its customers, and is here to assist in every way we can.

As we have observed the spread of COVID-19, we have realized that we must do our part in helping to slow the advance of the virus.  Social distancing and a period of separation are essential to this goal.  Teamwork today isn’t about one family or bank or community.  It is about our nation and world.  This altering of service is meant to assist efforts in allowing our government, hospitals and doctors a period to catch up and prepare for COVID-19.

We will continue to actively monitor the situation following guidance from the World Health Organization, the Centers for Disease Control and local health authorities, and will continue to work at safe distances to ensure that our communities remain protected and healthy. 

Transactions that can be completed at our drive-thru locations:

  • Deposits
  • Transfers
  • Loan Payments
  • Withdrawals

Banking that can be done by appointment only in our lobbies (Please call your banker to set appointments – or call (423) 783-1000):

  • Open an account
  • Access your Safe Deposit Box
  • Renew a CD
  • Talk to a Loan Officer
  • Complete a wire transfer
  • Debit Card maintenance (Note: You may also call 783-1000 and obtain most of these services.)
  • Account maintenance (Note: You may also call 783-1000 and obtain most of these services.)

We recommend those practicing social distancing, which was recently encouraged by the CDC, to become acquainted with our online banking and our mobile banking. If you haven't enrolled in online access, it only takes a few minutes. Enroll Now

With Online Banking, you can:

  • Check account balances.
  • Transfer funds to other accounts and make your Andrew Johnson Bank loan payments.
  • Sign up for E-Statements.
  • Pay bills easily or make person-to-person payments with Online Bill Bay.
  • Elect to receive banking notifications.

With the Andrew Johnson Bank Mobile App, you can:

  • Check account balances and view account history.
  • Deposit checks by taking a picture with your phone (with Bank Approval - call (423) 783-1000 for more information).
  • Transfer funds to other accounts and make your Andrew Johnson Bank loan payments.
  • Manage your Debit Card - temporarily freeze, or set geographical limits.

Contactless payments

With your smartphone, you can add Andrew Johnson Bank's debit card(s) to your digital wallet. This is available for Apple, Samsung, and Android Pay.


Andrew Johnson Bank provides ATMs at all 7 Andrew Johnson Bank branch locations. In addition, we also waive 4 "other bank" ATM fees per statement cycle.

Additional Electronic Resources

  • 24-Hour Telephone Banking

Additional Retail Phone Support

 With a phone call between the hours of 8:30 and 5:00, you will reach a “live” team member who would be happy to show you our signature hospitality and provide additional assistance.

 Website Tutorials

 Visit our Education Center to learn more about banking on our online format.

 Lending Related Matters

 We understand that these are unprecedented times, and that some people will experience unanticipated, difficult financial issues.  Please reach out to a member of our lending team as soon as possible if you anticipate these types of issues.  We are here to help.

 We encourage everyone to take the following steps to avoid falling victim to a scam:

  • Don’t click on links from sources you don’t know in general, and specifically pay particular attention right now to any emails regarding the coronavirus.
  • Don’t rely on emails claiming to include up-to-date information on the outbreak. Instead, visit Centers for Disease
  • Control and Prevention (CDC) and the World Health Organization (WHO) directly.
  • Do your homework when it comes to donations.
  • Ignore online offers for vaccinations.
  • Be alert to “investment opportunities”.
  • And as always, contact your banker if you have questions, never rush into a decision!

The safety and health of our employees and customers are of extreme importance. We will continue to monitor the latest information available and provide further updates as necessary.

While the COVID -19 virus brings unexpected challenges, we stand united as we work together to overcome those challenges.  We value you as a customer and friend, and are here to help.



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